Frequently Asked Questions

Sign up and onboarding

Sign up is easy! All you need to do is submit your contact details and tell us a little about your property.
  1. We’ll reach out via e-mail with next steps for building your listing This is where you’ll provide your rates and availability, photos, and amenity information.
  2. We’ll review your information When your listing is complete, we’ll check your information and contact you via e-mail to make sure you’re set up for success.
  3. We’ll set your property live When your listing is accurate, we’ll localize your property listing in 40+ languages and set it live to more than 200 booking sites around the world.
To sign up, we need your contact information (name, email, and phone number) and some basic property information (name, address, property type, and number of rooms). When it’s time to build your listing, you’ll need to provide the following information:
  • Payments and billing: Business ID/tax registration number, billing and payment preferences, etc.
  • Property information: Key contacts for reservation notifications, general property information, and your preferred pricing model.
  • Property settings: Payment methods available and any guest restrictions, such as adults only.
  • Property policies: Cancelation policies and penalties, deposits, other fees, and applicable taxes.
  • Property amenities: Check-in/check-out times, and other amenities such as parking, shuttles, internet access, pools, restaurants, etc.
  • Rooms types and rate plans: Details about each room type (occupancy, bathrooms, views, etc.) and prices.
  • Photos: For all room types and key amenities, with a minimum resolution of 1000 pixels.
Go ahead and complete what you can and save it as you go. We’ll reach out to help you finish it
Don’t worry — we’re still reviewing your information and will contact you soon.
Once your listing is live, you can update your details at any time via Partner Central, the platform for managing your business with us.
Absolutely! There’s no conflict of interest—we’re thrilled you want to work with us. We can help you reach valuable and reliable travelers that other OTAs don’t reach, such as international travelers or last minute bookers.
Don’t worry—we work with properties of all shapes and sizes. Once you’re signed up, you’ll have access to Partner Central, the platform for managing your business with us, and local support anytime you need it.
The time it takes to build your property listing depends on the size of your property—how many room types, rate plans, amenities, and photos you would like to include.
To help inspire travelers, we recommend including four photos per room type (including the bathroom) and one of each key amenity you offer, for example, common spaces, pools, dining, etc. They don’t need to be professional photos—well-lit smartphone photos will work, but they should have a minimum resolution of 1000 pixels. View our Photo Toolkit to learn more about the type of photos we recommend and why, and how to take them.
Once your listing is complete, we’ll review your information and contact you to check that you’re set up for success. When you’re happy with your listing, we’ll set your property live to more than 200 booking sites around the world. Generally, the more property information you provide, the faster this process will be.
Once your listing is complete, we’ll review your information and contact you to check that you’re set up for success. When you’re happy with your listing, we’ll set your property live to more than 200 booking sites around the world. Generally, the more property information you provide, the faster this process will be.


Payments

Depending on your contract type, you’ll either be able to have travelers pay you online at time of booking, directly with you when they stay, or both. Depending on the payment option used, you will either need to request payment from us, or we will request payment from you.
When you register your property, you’ll agree to pay compensation for each reservation. The compensation percentage will be shown in your Expedia Group lodging agreement. Remember, you only pay when guests stay with you, and we don’t charge you any credit card fees for pre-paid reservations.
  • Online exposure to high-value travelers
    Your listing will be visible on over 200 travel booking sites, in 75 countries and 35 languages, so you’ll be able to reach more high-value travelers, such as our members and package travelers who tend to stay longer and cancel less. We also proactively promote your property on search engines globally to maximize your reach.
  • Support from local market experts
    Local, multi-lingual teams across the world are on hand with relevant market knowledge and support to help you reach your business goals, via phone or email.
  • Tools and analytics
    Our exclusive self-service tools and data help you maximize your revenue potential, inspire travelers to book, engage with your guests, influence your visibility on our websites, and improve your performance.
Just let us know that you don’t accept credit cards when we call to confirm your listing is accurate. We’ll make sure that your listing displays the payment types you accept, such as cash or check, so that travelers know that they’ll need to pay you directly when they stay.


Operations

Once you’re live, you’ll have access to Partner Central, the platform for managing your business with us. Here you can complete basic tasks like managing your reservations and rates, as well more advanced tasks to help improve your performance and revenue. And if you have any problems, you’ll have access to local help from our team.
When you list your property with us, you’ll get access to Rev+ and our other revenue management tools. To learn more about building a hotel revenue strategy that’s right for your business, view our revenue management guide.
All reservations are confirmed when you receive them. We’ll notify you however you prefer—through Partner Central, the platform for managing your business with us, your connectivity provider, via email, or in the app if you sign up for booking notifications. You can enter a confirmation number in Partner Central, or have one automatically generated by your property management system, central reservation system, or channel manager. This number is for your reference, and will be shared with guests. Guests will receive a booking confirmation from Expedia Group, so there’s no need to confirm with them again.
Depending on your settings, travelers may cancel their reservation directly with you, or through Expedia Group. If a traveler contacts us, we’ll send you a cancellation notification using your preferred contact method and highlight any cancellation fees incurred by the traveler as per your cancellation policy. We only charge compensation as a percentage of the cancellation fee, so if you do not charge a cancellation fee, we will not collect any payment.
We can include check-in instructions on your property listing. Once a guest makes a reservation, you’ll be able to message them using the Conversations tool in Partner Central, the platform for managing your business with us.


Company

Ziyarat Services is the world’s leading travel platform, with an extensive brand portfolio that includes both globally recognized and locally relevant travel brands.